This Privacy Policy ("Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://dinersclub-benefitsplatform.com/ ("website”, “service”).

Please read these terms and conditions carefully before using website https://dinersclub-benefitsplatform.com/ ("website”, “service”) operated by Thriwe.

Thriwe Consulting Pvt Ltd. (‘THRIWE’) represents partners that are interested in providing relevant offers and services to the Diners Club® card holders (‘Customers’), and the Customers who are interested in receiving these offers and services. To ensure that the offers and services are relevant, we may solicit information from the Customers time to time. This is solely for the purpose of making the program more meaningful. We are committed to protecting the privacy of our Customers and their transactions. This section explains how we protect and use your information in safe, secure and responsible manner because we value your privacy.

Information Collection

We collect and use various types of information to service your accounts, save your time and money, better respond to your needs, and manage risk. Customer information shall be collected under the following categories:

(a) Personally Identifiable Information or (PII): PII refers to any information that can be used to identify you as an individual in any way. The basic registration information includes first and last name, email address, contact number, city and country. Members will need to provide Thriwe with the basic personal identification information, wherever required, to avail of all the benefits associated with the program. This may include demographic details. Among other things this will include details on first, middle and last name, mailing address & email id.

(b) Voice Call Recordings at Contact Centre: With a view to providing the best possible service to its Members, Thriwe will:

(i) Monitor the voice calls recorded.

(a) Improve customer satisfaction.

(b) Assure quality management and customer experience.

(c) Identify and analyse the patterns and the types of requests/complaints raised by customers frequently on a real time basis.

(d) Initiate remedial measures to prevent the reoccurrence of such complaints/issues.

(e) Retain a recording of the voice calls.

(f) Support any transactions that take place over the phone and/or if there is a dispute.

(g) The track of benefits availed by the customers.

(h) When You report a problem with the website, provide us with your feedback, contact us, or provide testimonials.

(i) If you willfully respond to our request for additional personal data requirements;

(j) If you submit your personal data with us for any other reason

Purposes & Usage of Collected Information

The primary purpose of collecting your information is to service your accounts, save your time and money, better respond to your needs, and manage risk. In addition, the information can be used for following purposes:

1. To share OTP (One Time Password).
2. To share communication via email and SMS related to Registration, Voucher generation, Forgot Password, Service Booking details.
3. To avail of all the benefits associated with the program.
4. To provide personalized assistance.
5. Better servicing of the Customers and preparing quarterly statements for account maintenance.
6. Making the offerings more relevant to the Customers and as desired by them ensuring no spam mails go through.
7. To effectively administer and fulfil our obligations under any agreement we may have with you.
8. To seek your feedback or to contact you in relation to the services offered on our website; registering your details and allocating or offering you rewards, discounts or other benefits as part of the program.
9. To respond to judicial process.
10. In connection with a proposed or actual sale, merger, or transfer of all or portion of business.
11. To protect against fraud, money laundering or other risks.
12. To ensure compliance with legal obligations as per applicable legal and/or regulatory framework.
13. We may also use or disclose your Personal Information to our affiliates, partners, Banks and professional advisers, if required.
14. To provide you with the latest promotions, newsletters, new service offering, service reminders or additional offers from Diners Club International Ltd via short message system (SMS), notifications, or through your mobile number/email address to the extent permissible under applicable laws.

Sharing of Information

We do not provide or share information collected, with any companies other than our group companies or business partners, to market their products or complete the fulfillment of the orders/bookings. Even when we do so, these companies shall be bound by a non-disclosure agreement to strictly maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.

In some situations, however, we are required to or we may provide all information we collect about you to third parties outside our group companies, as permitted by law, such as, with your consent:

(a) To respond to judicial process.

(b) To consumer reporting agencies.

(c) In connection with a proposed or actual sale, merger, or transfer of all or portion of business.

(d) To protect against fraud, money laundering or other risks.

(e) With our OTP service providers for generating OTP for the customers.

Some of the data may have to be provided to third party services for the sole purpose of implementing marketing services on behalf of Thriwe and/or group companies and for providing customer support services.

We may occasionally share the information with trusted third-party data (with Member consent) processors to organize, process, clean & analyze our data to help us better understand the trends and segments within our Customer base. We shall use this information solely with the purpose of enhancing the value of the program for the Customer base and to better tailor our offers to suit Customer specific interests. All such third parties shall be bound by a non-disclosure agreement to maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.

In case of redemption offers requiring mailing of vouchers or gift items or rewards to your mailing address, we shall have to part with your personally identifiable information to the extent required, with the redemption fulfilment vendor for delivery of orders and gift certificates. As stated before, strict compliance with a non-disclosure agreement will be sought. Such redemption vendor will not share the personally identifiable information any further or for purposes beyond our specific authorization.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Applicable law

By visiting this website, you agree that the laws of India, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Thriwe and you, or its business partners and associates.

Links to Third Party Websites

Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, service providers, financial institutions, advertisers, and affiliates (“Third Party Services”). Please note that the Third-Party Services that may be accessible through our Services are governed by their own privacy policies. We do not accept any responsibility or liability for the policies or for any information that may be collected through such Third-Party Services. Please check their policies before you submit any personal data to such websites or use their services.

Change in Privacy Policy

We keep our Policy under regular review and may amend it from time to time, at our sole discretion. Any changes shall be deemed effective immediately upon publishing of the modified Policy on the App and any continuous usage of Services, following the modification will indicate acceptance of changes in Policy by you.

Grievance Officer

You may contact our customer care team with any enquirer relating to this Policy or your personal data at customer.care@thriwe.com

Data Security Measures

Thriwe shall adopt adequate technical and organizational measures to protect the personal data (Customer) processed by it under this Privacy Policy. During the course of performing above stated services Thriwe shall secure the data & shall implement technical & organizational measure as well as introduce procedural rules that are required for data protection & confidentiality. Thriwe shall also protect the database against unauthorized access, changes/alterations, disclosure, deletion, violation and destruction.

DISCLAIMER

The information available or obtained through the website is not guaranteed or warranted in terms of completeness, correctness, accuracy, reliability However, we undertake our best efforts to offer unbiased, accurate and responsible data to the best of our ability. Any information made available on the Website is subject to change without notice to the users.

In any scenario, the employees, partners and associated staff of Thriwe will not be accountable for any loss, harm or damage that occurs or may occur or arise from the use of the website. You may use the information / data available on the website at your sole discretion.